1. Overview
This page documents how YBT Health (operated by Medcare Services Enterprise LLC, doing business as OneYBT) records patients' consent to its text messaging program, including consent given by phone. It is published to satisfy the opt-in documentation requirements for Toll-Free Number Verification with our SMS messaging provider.
Scope: All text messages sent by YBT Health are strictly non-marketing. Messages are limited to patient care communications: texts about appointments, forms, documents, sign-in, and care. We do not send promotional, advertising, or marketing messages via SMS.
When a patient's primary interaction with YBT Health occurs by phone — for example, during a scheduling or intake call — our care coordinators obtain verbal consent to enroll the patient in SMS messaging, using the script and flow documented on this page.
Consent is recorded when a patient ticks the box on their intake, tells our staff, or texts START. We record who recorded it, when, and how.
Consent to receive text messages is entirely voluntary and is never a condition of receiving care or accessing any YBT Health service.
2. Verbal Consent Script
The following is the exact script read by YBT Health care coordinators to patients during a phone call when requesting consent to send SMS messages. This script is used verbatim.
"Hello, as part of your care with YBT Health, we sometimes send important updates by text message. These are non-marketing messages — we'll only ever send things like appointment reminders, intake forms, telehealth links, or updates directly related to your care. We will only share your phone number with the service that delivers our messages, and we will never send you promotional content.
Standard message and data rates may apply based on your mobile plan. You can stop receiving these messages at any time by simply replying STOP to any message we send.
Your consent to receive text messages is not required to receive care from YBT Health.
Would you like to receive text messages from YBT Health at the phone number we have on file for you?"
If the patient responds Yes, the care coordinator confirms the phone number on file and logs the consent immediately (see Section 6). If the patient responds No, the coordinator acknowledges the choice, confirms no messages will be sent, and proceeds without enrolling the patient.
Key Elements of the Script
- Business name disclosed: "YBT Health" is stated explicitly at the start of the script.
- Message types described: appointment reminders, intake forms, telehealth links, care-related updates.
- No marketing: explicitly stated that messages are non-promotional.
- Limited sharing: the phone number goes only to the service that delivers the messages.
- Cost disclosure: standard message and data rates may apply.
- Opt-out keyword: STOP is presented before consent is obtained.
- Consent not required for service: explicitly stated.
- Clear ask: patient is asked a direct yes/no question before being enrolled.
3. Sample Call Exchange
The following is a representative example of how the verbal consent exchange unfolds during a scheduling or intake call.
| Speaker | What Is Said |
|---|---|
| Agent | Before we finish up, I'd like to ask about text messages. As part of your care with YBT Health, we sometimes send important updates by text — things like appointment reminders, intake forms, and telehealth links. These are non-marketing messages; we'll never send promotions, and your number only goes to the service that delivers our texts. |
| Agent | Standard message and data rates may apply. You can stop receiving texts at any time by replying STOP to any message. |
| Agent | Just to be clear, opting in is completely optional — it won't affect your care in any way. Would you like to receive text messages from YBT Health at the number we have on file? |
| Patient | Yes, that's fine. |
| Agent | Perfect, thank you. I've noted your consent in our system. Remember, you can reply STOP at any time if you change your mind. |
If the Patient Declines
| Speaker | What Is Said |
|---|---|
| Patient | No, I'd rather not receive texts. |
| Agent | Absolutely, no problem at all. I've noted that in our system and you won't receive any text messages from us. We'll continue to reach you by phone or email instead. |
4. Message Types
YBT Health sends only the following categories of text messages. All messages are transactional or patient care in nature. No promotional or marketing messages are sent via SMS.
- Appointment texts: reminders and confirmations of an appointment, with the link to join a telehealth visit where there is one.
- Intake form links: a link to complete intake paperwork before a first appointment.
- Telehealth visit links: a secure link to join a video visit.
- Document notices: a note that a letter or document from the practice is ready.
- Consent requests: a link to review and sign a consent form.
- Sign-in codes: a one-time code to sign in to the patient portal.
- Messages from the care team: a brief message from practice staff about the patient's care.
- Opt-in confirmations: a single message confirming that a patient has opted in by texting START.
Message frequency varies based on a patient's appointment schedule and care activity. Patients with upcoming appointments will receive messages more frequently than patients with no pending activity.
5. Opt-Out Instructions
To stop receiving text messages from YBT Health at any time: reply STOP to any text message from us. No further messages will be sent, and the opt-out is recorded.
Opt-Out Keywords
- STOP Immediately unenrolls the patient from SMS messaging and records the opt-out.
Re-Enrollment After Opting Out
A patient who has opted out may re-enroll at any time by texting START, or by contacting YBT Health at (310) 575-2649 or support@oneybt.com. The re-enrollment is logged before messaging resumes.
Alternative Opt-Out Methods
- Call us at (310) 575-2649 and request removal from SMS communications.
- Email support@oneybt.com with your name and phone number and request to be unenrolled.
Carrier Liability
Carriers are not liable for delayed or undelivered messages. Standard message and data rates may apply depending on your mobile plan. Contact your mobile carrier for details.
6. Consent Recordkeeping
YBT Health maintains a record of each patient's SMS consent in our patient management system. Consent records are created at the time consent is obtained and are attached to the patient's account profile.
What Is Recorded at the Time of Consent
Opt-Out Records
When a patient opts out (by replying STOP or requesting removal by phone or email), the opt-out event is also logged with a timestamp and method. The patient's messaging status is immediately updated to prevent further outbound messages.
Retention Period
Consent and opt-out records are retained for a minimum of seven (7) years in alignment with YBT Health's medical and communications record retention policy and applicable state requirements. Records are stored securely and accessible only to authorized personnel.
Access and Auditing
Consent records can be reviewed internally by compliance and quality assurance staff. Patients may request a copy of their consent record by contacting support@oneybt.com.
7. Contact
For questions about our SMS consent process, text messaging program, or to request removal from our messaging list, please contact us:
YBT Health
Medcare Services Enterprise LLC, doing business as OneYBT
30 N Gould St Ste R
Sheridan, WY 82801
Email: support@oneybt.com
Phone: (310) 575-2649
For more information about how we use and protect your data, see the Privacy Notice and Terms of Service.